return policy.
We want you to love every purchase you make from us. If you are not completely satisfied with your order, we offer a 7-day return and exchange policy to ensure your complete satisfaction.
Returns
You may return your unworn, unwashed, and unused items within 7 days of receiving your order. Items must be in their original condition, with all tags and packaging intact. Once we receive your return, we will process a refund to your original payment method, minus any applicable shipping fees.
Exchanges
If you'd like to exchange your item for a different size or color, we are happy to assist. Please reach out to our customer service team within 7 days of receiving your order to initiate the exchange. The returned item must meet the same condition requirements as our return policy. We’ll send your exchange as soon as we receive the returned item.
Non-Returnable Items
Items that have been worn, washed, or altered.
Personalized or customized items.
Sale or clearance items (unless otherwise stated).
How to Initiate a Return or Exchange
Contact our customer service team at info@theblacksheepbeauty.com with your order number and reason for the return or exchange.
We will provide you with a return authorization and return shipping instructions.
Pack the item securely in its original packaging and ship it back to us.
Please Note
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item received).
We recommend using a trackable shipping service for returns as we cannot guarantee that we will receive your returned item.
Thank you for shopping with us, and we look forward to serving you again soon!